Digital Products and Subscriptions:
Due to the nature of digital content, all sales are final. Refunds are generally not provided unless exceptional circumstances apply. This applies to all subscriptions, individual purchases, and digital services offered by NYMF.
Refund Eligibility:
– Technical Issues: Refunds may be granted if a technical issue on our platform prevents access to purchased content for more than 24 hours after the transaction.
– Duplicate Purchases: Refunds will be provided if the same product or subscription is accidentally purchased more than once.
– Exceptional Circumstances: If you believe a refund is warranted due to exceptional circumstances, you must contact our support team at [email protected] within 24 hours of purchase, providing a detailed explanation along with relevant evidence (e.g., screenshots or videos).
Refund Process:
– Refund requests are only considered within 72 hours of purchase or under exceptional conditions as described above.
– Approved refunds will be issued exclusively to the original payment method used for the transaction.
– Refunds will not be issued in cash, checks, or as free services.
– Refunds, if approved, will be processed within 14 business days.
Subscription Policy:
NYMF provides various subscription plans, including: Weekly, Monthly, Three-Month, Annual, and Two-Year.
Non-Refundable Subscriptions:
– Weekly Subscriptions: Refunds are not available under any circumstances.
– Short-Term Subscriptions: Refunds for plans shorter than one month are not provided unless due to platform-related technical errors.
Long-Term Subscriptions (Monthly, Annual, Two-Year):
– Refunds are only provided if a verified technical issue persists for more than 24 hours or in cases of duplicate purchases.
– Refund requests must be made within 24 hours of the initial transaction.
– If the subscription is close to expiration (less than 30 days remaining), refunds will not be issued.
Expert Services and Masterclasses:
– Completed Services: No refunds will be issued for services that have already been performed.
– Pending Services: If a service has not yet been provided, a refund request may be submitted within 30 days of the transaction date.
License Purchases:
– NYMF provides licensed digital products such as photographs under specific licensing agreements.
– Once purchased, licenses are considered delivered and non-refundable.
Processing Refunds:
– Timeline: Refund requests are typically processed within 14 business days.
– Payment Method: Refunds are only processed via the original payment method.
– Deductions: Processing fees may apply to certain refunds.
Return Policy:
– Digital Products: Returns are not applicable to digital products.
– Sales Items: Refunds for discounted items are only available in cases of verified technical issues.
Exchanges:
NYMF does not offer exchanges for digital products or subscriptions.
Contact Information:
For all refund-related inquiries, please contact us at [email protected].